CLIENT INFORMATION SHEET and FAQ:

Please follow all verbal and written instructions given by your Knockout operator.

How often do you recommend a pest inspection and treatment?

At least every 12 months is the minimum recommendation. We offer on ongoing pest management service where we can come more frequently than that.

Will I have pest problems in my new home?

We treat brand new homes and also display homes on a regular basis. A brand new home will not guarantee a pest free home without a professional treatment

As I haven’t seen any pests can I assume I don’t have a problem?

Not always. As some pests are nocturnal which means they are active after dark you might not notice them whilst you are asleep.

All Knockout Pest Service have specialist training and equipment to detect a wide range of pests you might not be aware of.

Why can’t I go to the hardware store and handle the pest problem myself?

To design an effective pest management program you require extensive training, have available a variety of different methods, equipment and use pesticides available only to professional pest operators to treat the areas where the pests are likely to be.

We have clients who have tried performing their own pest treatments with only limited success.

How should I prepare for a pest treatment?

We will give you specific requests depending on the service you have booked with us.

If your pest treatment requires an interior spray then please:

  • Remove and store small articles such as clothing, magazines and toys
  • Remove and store all food items from bench and table tops
  • Provide good access where possible along skirting boards
  • Cover fish tanks and point out their location before inspection commences
  • Remove your pets for a few hours.

If we’re working outside, you may need to:

  • Remove piles of wood against the walls of the house and stored goods in the subfloor.
  • Remove furniture away from any external walls
  • Mow the lawn
  • Do not remove cobwebs if we are performing a spider treatment

How should I prepare for a flea treatment?

  • Ensure your pets have been treated for fleas by your vet
  • Mow your lawn
  • Wash your clothes and sheets in hot water at least 65C

What happens if you detect another pest I am not aware of?

We perform a thorough inspection before we design and start any pest management program.

During this process we can detect other pests that might be of concern to you. We discuss the implications of the pest that is present and usually can offer a solution to that and treat it as well whilst we are there.

There is an additional charge for the additional treatments.

What type of treatments do you use?

Depending on the type of pests we encounter we use a selection of sprays, aerosols, dusts or powders, baits, sticky traps, secured rodenticide blocks and gels. These are expertly positioned to get the most effective results.

Most of our products are only available to licensed pest controllers and are all labelled for use in your home.

Does the treatment affect humans?

When used as per the label directions the pesticides are perfectly safe for humans.

We use the safest pesticides available and are the same ones we use in hospitals, rest homes and schools. Although they cost us more to use, your safety is our number one priority.

It is essential to follow the verbal and written advice given to you by your Knockout Pest Service and you must only re-enter when the product is dried and the area is fully ventilated

Our Stafff carry Material Safety Data Sheets for every product used.

Is my pet safe?

When used as per the label directions the pesticides are perfectly safe for your pets.

We use the safest pesticides available and are the same ones we use in hospitals, rest homes and schools. Although they cost us more to use, your safety is our number one priority.

It is essential to follow the verbal and written advice given to you by our staff and your pet must only re-enter when the product is dried and the area is fully ventilated

Our Staff carry Material Safety Data Sheets for every product used.

Is it safe to stay on the property while you are treating it for pests?

This depends on the type of treatment.

If your treatment requires an internal spray then you must be outside until the product has dried and the area has been ventilated as a minimum.

If your treatment requires an external spray only then you can stay inside only if your windows and doors are closed and any children and pets are under close supervision.

What if I touch treated areas before they have dried?

Depending on the product and how sensitive your skin is, you might experience some skin irritation. Wash the affected area with soap and plenty of cold water as soon as possible. If your pet touches any treated areas before they are dry then call your vet.

The Poisons Information Centre Number is 13 11 26 and ismaned 24 hours a day.

I suffer from asthma and allergies.

We recommend that anyone who has allergies or asthma only re-enter a minimum of 6 hours after the treatment has been performed and only if the product is dried and the area ventilated.

You may prefer to stay away overnight if your condition is severe.

Bed bug and flea treatments may extend your re-entry time further.

Please follow all verbal and written recommendations given by your Jim’s Pest Control Franchisee.

I am pregnant. What do you recommend?

We recommend that anyone who is pregnant only re-enter a minimum of 4 hours after the treatment has been performed and only if the product is dried and the area ventilated.

You may prefer to stay away overnight if you have any concerns.

Bed bug and flea treatments may extend your re-entry time further.

Please follow all verbal and written recommendations given by your Pest Control Operator.

I have a baby or a small child. What do you recommend?

We recommend that anyone who has a baby or small child only re-enter a minimum of 6 hours after the treatment has been performed and only if the product is dried and the area ventilated.

You and you baby or small child may prefer to stay away overnight if you have any concerns.

Bed bug and flea treatments may extend your re-entry time further.

Please follow all verbal and written recommendations given by your Jim’s Pest Control Franchisee.

Will any liquid spray you use stain my carpet, furniture or hard floor surfaces?

The products we use do not cause any staining under normal circumstances. If we are concerned about a particular fabric we might test it for colour fastness or avoid treating it and explaining why.

Do I need to empty my kitchen cupboards before you inspect and treat?

No. We only apply gel or bait to cracks, crevices and hinges in kitchen cupboards and concealed external areas of appliances such as dishwashers and fridges.

No liquid sprays are applied to these areas.

Will any gel or bait you apply inside my pantry and cupboards contaminate my food?

No it won’t. We only apply gel or bait to cracks, crevices and hinges in kitchen cupboards and concealed external areas of appliances such as dishwashers and fridges.

I am renovating. When is it best to do the pest treatment?

The pest treatment should be the last thing to be done after all the other work has been completed and the areas to be treated have been cleaned and all rubbish removed. A day or two before moving in is normally ideal.

I’m planning to have my carpet cleaned. Do I have pest treatment before or after?

Always plan to have your pest treatment done after your carpets have been cleaned.

What do I need to wash after treatment?

Please wash down kitchen tops and table tops if we have performed any treatments in your kitchen. We will never treat these areas and this is a precaution only.

Will I see cockroaches, spiders or ants after the treatment?

Yes you might. They can come in via open windows and doors and various cracks and crevices throughout the building. Ground dwelling spiders might not be affected by the pest treatment right away and extra vigilance is required if these are an issue.

Please allow at least a couple of weeks for the pest treatment to take full effect and you can ring us . We can offer further advice on this depending on your particular pest issue.

Is your treatment guaranteed?

Sometimes we are unable to offer a warranty due to circumstances that are beyond our control.

These can include sanitation and hygiene issues and your our staff will discuss these issues fully with you and document them fully.

Most of our jobs are given a warranty.

Thank you for choosing Knockout pest service for your pest control needs.

Please do not hesitate to call me on my mobile

if you have any questions on any part of the treatment.

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